Frequently asked questions

You can ask questions using the contact us link under useful links in the footer of the website.

Contact Us
When you log into your account, the link to ask a question is under your profile link (you may have to scroll down to view it). In addition to asking a question, you can also contribute by answering questions.

ask a question
You can report inappropriate content seen on the website by using the report content link under resources in the footer of the website.

Report in Appropriate Content
Click on the edit profile link as shown in the diagram below, and click on the pencil icon to make changes and then submit them.

Edit Profile Tutee
  • Click on edit profile link as shown in the diagram below.
  • Click on the pencil icon on the far right.
  • Click on the drop down arrow that replaces the pencil icon to select your subject(s).
  • After you have selected your subject(s), click the drop down arrow again, and then click on the submit button on the far left.
Repeat the process for tutoring level(s) and your teacher status.

Edit Profile Tutor
Click on the buy time link shown in the diagram below, enter the amount you wish to purchase (minimum £10) and click purchase. You will be taken to a Paypal page where you can complete the transaction.

Buy Time
You must log into your account before you can request a lesson and ensure your account balance can cover the time for the lesson requested. You can request a lesson by clicking on the view profile link of the tutor and then click on the request lesson link below the tutor schedule. You can view the tutor schedule to see his/her availability and fill in the date, time, subject, level and any additional information required in the notes section.
Click on the edit profile link in the upper right hand section of your profile page and click on the pencil icon next to the schedule. Click on the times you are available for tutoring for each day of the week, and click on set schedule at the bottom when you have finished. When you choose a time it will be highlighted in the colour green and will show on your schedule from the time selected in intervals of an hour.
Tutors can hide their profile by clicking on their personal link when they log in and choosing the option yes at the bottom of the page. Remember to click on save changes when you have finished. If you hide your profile it will not appear in the list of tutors displayed on the website. Tutees profiles are not displayed on the Site.

hide Profile

Tutors and tutees can respond to lesson requests by clicking on the lesson link when they login and choosing the appropriate icon (accept, edit, deny) under action, (see the image below). You may need to scroll down the page to see all lesson requests. When a mutual date and time has been agreed between the tutor and tutee you will get a notification and a link to launch the lesson which will take you to the virtual classroom.

Action Button

The image on the left shows the icons for accept, edit and deny respectively. Clicking on the first icon (the tick) will give your acceptance of the date and time for the requested lesson. Clicking on the second icon (pencil) will enable you to edit the date and time for the lesson. If you are replying to a message, you can delete the message in the notes section and enter the message you want to send. Notifications will be sent via email to your registered email address. Clicking on the third icon (the cross) will deny the requested lesson.